Genesys IVR Specialist
slough, south east england, united kingdom
Crone Corkill
a Genesys IVR Specialist? Collaborate with other Architects to define E2E architecture for conversational AI voice solutions. This includes intent capture, caller ID, natural language processing, text to speech and orchestration layers Architectural decision making on Cloud native, Microservices and API first frameworks Own application level architectural design for conversational voice experiences Define architectural blueprints Design voice based … Specialist? Expertise with CCaaS/IVR (Genesys) Conversational AI/NLP technologies Experience with Cloud platforms (ideally AWS) Proficiency in microservices, APIs and event driven design Familiarity with speech recognition, text to speech, dialog orchestration and AI/ML pipelines What’s in it for you? In return, you’ll work as a More ❯
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