Service Delivery Account Manager
- Hiring Organisation
- EMBS Technology
- Location
- Derby, England, United Kingdom
client, driving value and spotting opportunities to grow the relationship further. It’s the perfect role for someone who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments. Key Responsibilities Act as the primary point of contact and escalation for the client, overseeing all service … expectations are met. Monitor and report on service performance, proactively addressing any issues or risks. Identify and develop opportunities for service improvements and expanded engagement across the account. Lead regular service reviews, reporting on SLAs, KPIs, and key business outcomes. Maintain a deep understanding of the client’s business ...