Client Relationship Manager
Altrincham, Cheshire, North West, United Kingdom
DRH Support Services
KPI data to identify trends and increase efficiency and reporting this to the Group Head of Client Services Monitor client performance using system driven management information (MI) with a view to continuous improvement. Creation of monthly client MI packs with support of the Head of Data and appointed Client … processes . Maintain an up-to-date knowledge of all relevant company policies, client guidelines, statutes and regulations and ensure compliance through effective communication. Management of Client Liaison Team Leader and team of Client Liaison Officers who aids DRP clients or colleagues with various queries, reporting, or processes within … members Maintain group CRM system for DRP (and where required Group) Perform any other duties that may reasonably be required Required skills Strong Communication & Stakeholder Management Ability to present, negotiate, and influence decision-makers. Contract & Account Management Expertise Experience managing contracts and client accounts. Industry Knowledge Experience More ❯
Employment Type: Permanent
Salary: £40,000
Posted: