1 of 1 Stakeholder Management Jobs in East Molesey

first-line IT support across the organisation Drive the adoption and optimisation of the Halo ITSM platform, supporting the transition to a modern service management approach Clearly define and embed first-line support responsibilities, ensuring appropriate escalation to Infrastructure for advanced issues Improve service desk processes, reducing inefficiencies … third-party supported services Skills & Experience Proven experience managing a Service Desk or IT support function Strong understanding of ITIL principles and service management best practices Experience implementing or managing ITSM tools (ideally Halo or similar) Ability to drive process improvement and organisational change Strong stakeholder management ...