1 of 1 Stakeholder Management Jobs in Gerrards Cross

CEM acts as a trusted advisor and advocate, aligning Causeway's products and services with the customer's strategic goals to maximise software utilisation and ROI. Responsibilities Customer Success Management Drive measurable business outcomes for customers through the effective use of Causeway's software solutions. Own and manage the customer journey from onboarding through to maturity, ensuring timely value … processes. Value Realisation & Outcome Achievement Collaborate with customers to define success criteria, objectives, and key performance indicators (KPIs). Continuously track, analyse, and communicate progress toward these outcomes. Relationship Management Develop strategic relationships with key stakeholders in the customer's organisation. Act as the primary point of contact and trusted advisor for your portfolio of accounts. Monitor and improve … and participation in user communities. Capture and relay customer feedback to internal teams for product and service improvements. Skills, Experience and Qualifications Essential Skills: Strong understanding of customer lifecycle management and customer success frameworks. Ability to analyse and communicate complex information clearly and concisely. Excellent interpersonal and stakeholder management skills. Confident facilitator with experience in driving customer More ❯