Service Delivery Manager
- Hiring Organisation
- Neoci Ltd
- Location
- Swansea, West Glamorgan, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £45,000 per annum
performance is continuously enhanced, and the customer receives an exceptional experience throughout the partnership. This is a highly visible, customer-facing role requiring strong stakeholder management, commercial awareness and a proactive approach to driving service excellence. Key Responsibilities Act as the dedicated Service Delivery Manager for a major … ensuring appropriate mitigation plans are in place Chair regular Service Review Meetings, presenting service performance, trends and improvement plans Produce high-quality Service Management Reports covering KPIs, SLAs, service trends and continual improvement activities Drive Continual Service Improvement (CSI) initiatives that enhance customer outcomes and operational performance Own operational ...