agreements (SLAs). Act as the escalation point for Regional Technology Supervisors and complex technical issues. Oversee key operational functions, including performance reviews, inductions, holiday requests, and escalated absence management for support staff. Collaborate with the Technology Operations Managers to share knowledge and improve support processes. Work with third-party vendors to resolve infrastructure issues efficiently. Develop and implement … best practice processes for ticket resolution and support services. Provide detailed reports on ticket management trends, successes, and areas for improvement. Engage with Campus Deans and Deans of Faculty to tailor support services based on campus-specific needs. Work closely with Technology Operations and Development Managers to oversee infrastructure updates and changes. What You ll Bring: Strong leadership skills … with a calm, patient, and personable approach. Proven experience managing a helpdesk in a fast-paced, multi-site, international organisation. Excellent stakeholdermanagement and communication skills. Solid understanding of Microsoft Cloud Technologies, server management, and cyber security best practices. Proficiency in Mac OS and experience with network infrastructure, including MPLS meshed networks. Ability to produce and present More ❯
agreements (SLAs). Act as the escalation point for Regional Technology Supervisors and complex technical issues. Oversee key operational functions, including performance reviews, inductions, holiday requests, and escalated absence management for support staff. Collaborate with the Technology Operations Managers to share knowledge and improve support processes. Work with third-party vendors to resolve infrastructure issues efficiently. Develop and implement … best practice processes for ticket resolution and support services. Provide detailed reports on ticket management trends, successes, and areas for improvement. Engage with Campus Deans and Deans of Faculty to tailor support services based on campus-specific needs. Work closely with Technology Operations and Development Managers to oversee infrastructure updates and changes. What You’ll Bring: Strong leadership skills … with a calm, patient, and personable approach. Proven experience managing a helpdesk in a fast-paced, multi-site, international organisation. Excellent stakeholdermanagement and communication skills. Solid understanding of Microsoft Cloud Technologies, server management, and cyber security best practices. Proficiency in Mac OS and experience with network infrastructure, including MPLS meshed networks. Ability to produce and present More ❯
agreements (SLAs). Act as the escalation point for Regional Technology Supervisors and complex technical issues. Oversee key operational functions, including performance reviews, inductions, holiday requests, and escalated absence management for support staff. Collaborate with the Technology Operations Managers to share knowledge and improve support processes. Work with third-party vendors to resolve infrastructure issues efficiently. Develop and implement … best practice processes for ticket resolution and support services. Provide detailed reports on ticket management trends, successes, and areas for improvement. Engage with Campus Deans and Deans of Faculty to tailor support services based on campus-specific needs. Work closely with Technology Operations and Development Managers to oversee infrastructure updates and changes. What You'll Bring: Strong leadership skills … with a calm, patient, and personable approach. Proven experience managing a helpdesk in a fast-paced, multi-site, international organisation. Excellent stakeholdermanagement and communication skills. Solid understanding of Microsoft Cloud Technologies, server management, and cyber security best practices. Proficiency in Mac OS and experience with network infrastructure, including MPLS meshed networks. Ability to produce and present More ❯
