2 of 2 Stakeholder Management Jobs in Market Drayton

trial processes Ability to work independently and manage multiple priorities in a fast-paced environment Experience supporting regulatory submissions is preferred Strong communication and stakeholder management skills Responsibilities: Develop, validate, and maintain SAS programs for clinical study data analysis and reporting Create datasets, tables, listings, and figures according … study requirements Collaborate with Biostatistics, Data Management, and Clinical teams Ensure programming deliverables meet quality standards and project timelines Participate in study planning, review specifications, and support submission activities Education and Experience: Bachelor s degree in computer science (CS), statistics, or related scientific disciplines with 5 yrs. of clinical ...

necessary changes and updates that will help improve the customer experience Complete weekly CSAT analysis to determine drivers of dissatisfaction and pain points BPO Management Ensure the BPO agents provide an amazing customer experience across all support channels Responsible for hitting Global Customer Happiness KPIs Main contact point … managing or working closely with a BPO or outsourced support partner Strong working knowledge of Zendesk (or comparable helpdesk platform), including inbox and SLA management Experience handling payment disputes/chargebacks (e.g. Adyen, PayPal) is a plus Proven ability to design, deliver, and continuously improve training programs Comfortable conducting ...