5 of 5 Stakeholder Management Jobs in Prestwick

successful business change within large, complex organisations. Key Skills & Experience: PRINCE2 Practitioner certification. Experience managing complex ICT or technology projects within local government. Strong stakeholder management and communication skills. Experience leading project teams and suppliers. Excellent planning, risk and budget management skills. Strong problem-solving and decision ...

standard ServiceNow out-of-the-box (OOTB) capabilities to minimise custom code Map workflows across core modules including Incident, Problem, Change, Request Fulfilment, Knowledge Management, and Service Catalogues Conduct gap analysis to identify automation opportunities, process bottlenecks, and continuous improvement areas Implementation, Testing & Adoption Partner with ServiceNow Developers … User Acceptance Testing, and track defect resolution prior to release deployment Build end-user reports, dashboards, operational guides, and training materials to support change management and platform adoption Requirements Experience: 3+ years as a Business Analyst, with at least 2 years dedicated to ServiceNow platform delivery ServiceNow Exposure: Hands ...

ITIL 4 certification preferred). Excellent analytical, problem-solving, and communication skills. Ability to manage multiple projects and priorities effectively. Experience in change management and service transition initiatives. Client-facing experience with strong stakeholder management skills. Relevant ITSM certifications are highly desirable. What we offer A company ...

Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. … currently recruiting a Project Controller to support one of our Aerospace customers contract to control all project management activity within the Program Management Project team including the development and maintenance of project business processes and documentation to comply with Corporate Project Management Best Practices, maintenance of action ...

necessary changes and updates that will help improve the customer experience Complete weekly CSAT analysis to determine drivers of dissatisfaction and pain points BPO Management Ensure the BPO agents provide an amazing customer experience across all support channels Responsible for hitting Global Customer Happiness KPIs Main contact point … managing or working closely with a BPO or outsourced support partner Strong working knowledge of Zendesk (or comparable helpdesk platform), including inbox and SLA management Experience handling payment disputes/chargebacks (e.g. Adyen, PayPal) is a plus Proven ability to design, deliver, and continuously improve training programs Comfortable conducting ...