4 of 4 Stakeholder Management Jobs in Solihull

continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing the service desk team in a fast-paced MSP environment Ensuring efficient handling of incidents … About You We are open to candidates who have grown through the service desk function and are ready for or already operating in a management role. You will likely have: Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service ...

data domains Develop and deliver a comprehensive Data Quality framework, incorporating rules, thresholds, monitoring, and issue resolution processes Define and implement capabilities for metadata management, data lineage, and data cataloguing Establish robust governance frameworks for data access, classification, and role-based access control (RBAC) Develop governance metrics and reporting … delivering operating models and governance structures Familiarity with modern data platforms (e.g. Azure, Databricks) Background within financial services or other regulated industries (preferred) Strong stakeholder management skills, with the ability to influence at senior levels Proven ability to drive organisational change and engagement Delivery-focused mindset, with ...

documentation and business architecture artefacts. Drive continuous improvement and organisational effectiveness. Skills & Experience Experience in business architecture, transformation, process improvement or commercial operations. Strong stakeholder management and influencing skills. Ability to bridge business and technology teams. Structured, analytical and commercially focused. Experience delivering change within complex organisations. Full ...

service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service delivery … delivery Prioritising workloads and ensuring tickets are handled efficiently Collaborating with internal teams to ensure seamless support About You Minimum 5 years' Service Desk Management experience Strong technical support background is essential Proven experience leading and supporting service desk teams Strong understanding of SLA/KPI-driven environments ...