Cabot Group play a key role in providing structure and frameworks by which the IT department as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to design, implement and regularly measure … our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises the impact of known errors and incidents that cannot be prevented, and where possible prevents … to ensure that problems are identified and managed efficiently throughout the problem lifecycle. The IT Problem Manager is also responsible for measuring and reporting the performance of the Problem Management practice, identifying continual improvement opportunities, and the overall maturity of the practice. As part of the IT Service Management team, the Problem Manager will also be expected to More ❯
external partners, and vendors to ensure well-controlled deployments and process maturity during this contract period. This is a hands-on coordination role requiring a balance of process governance, stakeholdermanagement, and technical delivery oversight. Our client is paying £650PD, Outside IR 35 to be based in Kings Hill, Kent on a hybrid basis (very occasional travel). … vendors to ensure alignment. Testing & Quality Assurance: Lead and manage a test team of 2 testers working across Wholesale and Retail domains. Drive consistent test planning, execution, and defect management processes. Continuous Process Improvement: Identify opportunities to improve existing change, release, and testing processes. Lead post-release reviews to capture lessons learned and implement improvements. Essential skills: Strong experience … in Change Management, Release Management, or Test Management roles Experience with CRM platforms (Salesforce experience preferred). Experience with provisioning and operational systems (Netadmin or similar desirable). Excellent stakeholder coordination and communication skills. Experience preparing and issuing professional release communications. Desireable: Previous experience working within telecoms, broadband, or ISP sectors. Experience with service provider integrations. More ❯
external partners, and vendors to ensure well-controlled deployments and process maturity during this contract period. This is a hands-on coordination role requiring a balance of process governance, stakeholdermanagement, and technical delivery oversight. Our client is paying £650PD, Outside IR 35 to be based in Kings Hill, Kent on a hybrid basis (very occasional travel). … vendors to ensure alignment. Testing & Quality Assurance: Lead and manage a test team of 2 testers working across Wholesale and Retail domains. Drive consistent test planning, execution, and defect management processes. Continuous Process Improvement: Identify opportunities to improve existing change, release, and testing processes. Lead post-release reviews to capture lessons learned and implement improvements. Essential skills: Strong experience … in Change Management, Release Management, or Test Management roles Experience with CRM platforms (Salesforce experience preferred). Experience with provisioning and operational systems (Netadmin or similar desirable). Excellent stakeholder coordination and communication skills. Experience preparing and issuing professional release communications. Desireable: Previous experience working within telecoms, broadband, or ISP sectors. Experience with service provider integrations. More ❯
