3 of 3 Stakeholder Management Jobs in Weybridge

documenting solutions, and translating business needs into scalable contact centre capabilities. The successful candidate will support the design of IVR journeys, routing strategies, queue management frameworks, reporting requirements, and customer experience improvements while leading UAT activities and ensuring successful delivery of business outcomes. Must-Have Requirements Include: Hands … designs and testable outcomes Experience creating acceptance criteria, process maps, and managing UAT activities Strong contact centre knowledge, including IVR design, routing strategies, queue management, and workforce management concepts Understanding of key contact centre performance metrics such as SLA, ASA, EWT, and transfer rates Experience using Jira ...

prioritisation, and scheduling activities Testing and implementation Work with business and technical stakeholders to coordinate test planning, entry and exit criteria, test data, defect management, user acceptance and evidence of approval. Ensure implementation, cutover, rollback, communications, training, operational readiness and hypercare arrangements are understood and owned. Confirm that deliverables … usual. Required skills/experience Minimum five years’ experience managing complex projects or programmes, including client-facing technology-enabled change. A recognised project management qualification, such as PRINCE2, APM PMQ, PMP or equivalent. Evidence of successful end-to-end delivery involving multiple workstreams, dependencies and senior stakeholders. Strong client ...

improvements from our suppliers, and make recommendations as to investments in digital and data tools and platforms. In this role you will have line management responsibility for a Resources Officer who works across Digital and Data as well as Resources and Performance. Your Application In order to be considered … shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven leadership experience in digital or data roles Excellent stakeholder management and communication skills - especially with non-technical leadership - including acting as a strategic advisor to senior leadership Strong understanding of data architecture ...