Introduction The Manager, Customer Success is a key part of the Customer Success team, responsible for driving strategic objectives and ensuring operational excellence through the leadership of a regional team of 4–5 Customer Success Managers. Each CSM owns the full customer lifecycle - from onboarding through retention, renewals, and commercial conversations - and your role is to enable their success. Rather … than managing accounts directly, the Manager, Customer Success focuses exclusively on leading, coaching, and developing the team. You will be the first line of support for escalations, ensuring CSMs have the guidance and resources they need to manage complex customer situations. You'll also work closely with Sales and Services leaders to make sure your team is aligned and positioned … to deliver on customer outcomes, renewals, and growth in the region. The Manager, Customer Success is the customer's advocate and is focused on key metrics of success, including customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners. The Manager, Customer Success is an expert of our products and technology, experimentation strategy, andMore ❯
Senior Business Management Director - (Maternity Cover) Please note, this is a 12month FTC Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an … industry by constantly evolving how we work and making the way millions of people pay easier, every day. About the team We are seeking an accomplished and visionary Senior Business Management Director to serve as a key strategic leader within our SMB/SMBi Group, driving our business performance, supporting and driving integration and delivering seamless execution with precision and … impact in the leadership team of a growing segment. The Worldpay SMBi Group is a dedicated division within Worldpay focused on empowering small and medium-sized businesses through online and instore payment solutions, leveraging technology and best in breed capabilities to help merchants thrive. With a mission to streamline commerce for SMBs, the group plays a vital role in helping More ❯
Senior Business Management Director - (Maternity Cover) Please note, this is a 12month FTC Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an … industry by constantly evolving how we work and making the way millions of people pay easier, every day. About the team We are seeking an accomplished and visionary Senior Business Management Director to serve as a key strategic leader within our SMB/SMBi Group, driving our business performance, supporting and driving integration and delivering seamless execution with precision and … impact in the leadership team of a growing segment. The Worldpay SMBi Group is a dedicated division within Worldpay focused on empowering small and medium-sized businesses through online and instore payment solutions, leveraging technology and best in breed capabilities to help merchants thrive. With a mission to streamline commerce for SMBs, the group plays a vital role in helping More ❯
Job title: Exams Digital Content Manager IR35 Status: Inside Contract Length: 6 months Location: UK wide Role purpose To lead on managing digital content for our Exams web estates and country pages, continually improving content and visualisation. The Digital Content Manager will also engage and work with partner bodies and organisations and regional Exams colleagues to improve their websites with … relevant content. They will work closely with the wider Exams Marketing team to ensure alignment across Exams marketing globally as well as the broader marketing function. Main accountabilities Strategy and Planning Supports and facilitates content generation for Exams websites including design, development, testing and optimisation. Works closely with wider global Exams Marketing team and regional marketing teams to ensure our … content is accurate, timely and relevant. Supports the ongoing development of our web presence through managing the continual development of sites for our Exams product portfolios. Ensures that appropriate support solutions are maintained and managed to support all Exams focused digital platforms and systems. Ensures that relevant web performance data is analysed, made available to others on regular basis, learning More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
Bedford Consulting
Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholdermanagement, commercial awareness, governance, teamwork and collaboration skills, with … a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to … make better decisions to enhance their businesses. This is a fantastic opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full More ❯
london, south east england, united kingdom Hybrid / WFH Options
Bedford Consulting
Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholdermanagement, commercial awareness, governance, teamwork and collaboration skills, with … a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to … make better decisions to enhance their businesses. This is a fantastic opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full More ❯
London, England, United Kingdom Hybrid / WFH Options
DNA Recruit
/Hybrid Are you a Digital Account Director looking for an exciting new opportunity? DNA Recruit are partnering with a Leading Digital Agency that combines strategic insight, technical expertise and creative excellence to craft award-winning digital experiences for some of the UK’s best-known brands. With a strong culture of collaboration and innovation, they deliver websites, campaigns and … that make a measurable difference. About the Role As a Digital Account Director , you’ll lead key client relationships across a diverse portfolio — from major national brands in care and hospitality to exciting B2B and lifestyle clients. You’ll play a pivotal role in shaping long-term digital strategies, delivering complex website builds, and managing multi-channel performance marketing campaigns. … You’ll work closely with cross-functional teams — Strategy, Creative, UX, Development, and Paid Media — to ensure exceptional delivery and client satisfaction. This is a fantastic opportunity to take ownership of major accounts, build senior client relationships, and drive growth within a forward-thinking digital environment. Key Responsibilities Build and nurture relationships with senior client stakeholders, including CMOs, CTOs andMore ❯
london, south east england, united kingdom Hybrid / WFH Options
DNA Recruit
/Hybrid Are you a Digital Account Director looking for an exciting new opportunity? DNA Recruit are partnering with a Leading Digital Agency that combines strategic insight, technical expertise and creative excellence to craft award-winning digital experiences for some of the UK’s best-known brands. With a strong culture of collaboration and innovation, they deliver websites, campaigns and … that make a measurable difference. About the Role As a Digital Account Director , you’ll lead key client relationships across a diverse portfolio — from major national brands in care and hospitality to exciting B2B and lifestyle clients. You’ll play a pivotal role in shaping long-term digital strategies, delivering complex website builds, and managing multi-channel performance marketing campaigns. … You’ll work closely with cross-functional teams — Strategy, Creative, UX, Development, and Paid Media — to ensure exceptional delivery and client satisfaction. This is a fantastic opportunity to take ownership of major accounts, build senior client relationships, and drive growth within a forward-thinking digital environment. Key Responsibilities Build and nurture relationships with senior client stakeholders, including CMOs, CTOs andMore ❯
Delivery Leader to lead our Professional Service (ProServe) Japan Shared Delivery Team (SDT). This Leader will oversee the delivery of ProServe Japan cloud transformation programs across our largest and most strategic enterprise customers, hire and develop bar raising talent, build effective partner delivery capacity, and engage customers and C-Level Executives to provide thought leadership, support pre-sales and … guide in-flight projects, and ensure delivery exceeds customer expectations. The ideal candidate is an experienced people leader with deep technical experience, background with IT Managementand/or Management Consulting/Services, and experience in Strategic Engagements Delivery, Workforce Planning, and Partner Management. We look for a leader who is passionate about building an environment where builders thrive and … fast-paced, growth environment, insists on incredibly high standards while able to dive deep to get the job done. In this capacity you will be based in Tokyo Japan and are expected to travel occasionally. You will report into the APJ ProServe Delivery Director and will partner with local Japan ProServe Leader to guide your direct team of Delivery Practice More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
Client Server Ltd
Business Process Optimisation Specialist (BPO) London/WFH to £70k Do you have advanced communication and client facing skills with strong BPO, business change and data analytics experience? You could be progressing your career at a growing technology company that's advanced data analytics platform helps business within the online gaming and gambling industry to solve a range of problems. … As a Business Process Optimisation Specialist you will liaise with clients to understand their current business processes, obstacles, inefficiencies and opportunities for improvement using qualitative and quantitative techniques to make data driven decisions. You'll support the BPO Manager with the development and execution of implementation plans including collaborating with key stakeholders and cross functional teams to lead the creation … of process documentation, provide training and develop KPIs. You will also monitor and conduct process audits to evaluate and ensure the effectiveness of BPO changes. Location/WFH: You'll join a friendly and sociable team in the London office two days a week with flexibility to work from home the other three days, core hours 1000-1600. About More ❯
Partner Manager - Cloud & Strategic Partnerships Hybrid London Global Data Technology Company We are hiring a Partner Manager to lead and grow strategic alliances with Snowflake, AWS, Azure, GCP, and other hyperscalers for a global data technology company. This is a key role for someone with experience in cloud technologies and partnerships. You'll take ownership of driving joint success through … commercial and technical alignment, lead generation, and partner development-particularly focusing on AWS, where we already hold Premier Partner status. You will work closely with global teams, senior stakeholders, and strategic partners to uncover opportunities, manage pipelines, and deliver value. Key experience required: Cloud technology background (AWS, Azure, GCP) Experienced in partnerships, alliances, or channel sales roles Strong relationshipand … stakeholdermanagement Comfortable working 3+ days per week onsite with partners If you're commercially driven and passionate about the cloud ecosystem, this is a fantastic opportunity to create impact with partners in a high-growth business. Apply Now We Are Aspire Ltd are a Disability Confident Commited employer More ❯