Team Manager - ICT Service Delivery
- Hiring Organisation
- Stoke-on-Trent City Council
- Location
- Stoke, ST4 1HH, United Kingdom
- Salary
- £54495.00 to £57870.00
practice frameworks and Council priorities, while driving continuous improvement and service modernisation. This role requires a high level of technical expertise alongside strong people management and service management experience within a complex IT environment, ideally in the public sector or a similarly regulated organisation. Main duties … Responsibilities: Provide leadership and day-to-day management of ICT operational teams, building a culture of high performance, collaboration and customer focus. Ensure the effective delivery of ICT services Act as the senior escalation point for operational incidents, problems and service risks and provide appropriate resolutions Oversee service desk ...