1 of 1 Strategic Planning Jobs in Solihull

bridge between technical delivery teams and customer stakeholders. As a Technical Customer Success Manager, you will proactively support customers through technical guidance, strategic planning, service improvement and ongoing relationship management. You'll help customers understand their environments, reduce risk, improve performance and ensure they receive an exceptional service … understanding of each customer's IT environment, infrastructure, cloud services, security posture, and operational challenges. Conduct regular customer success reviews, technical health checks, and strategic planning sessions to identify risks, improvements, and optimisation opportunities. Work closely with Service Desk, Engineering, and Projects teams to ensure customers receive ...