Director, Global Product and Technical Support
Stoke-on-trent, Staffordshire, United Kingdom
OSI Systems, Inc
contribute to Engineering Change Orders (ECOs), service bulletins, and technical documentation. Partner with the global training team to create and deliver training programs based on real-world performance data. Strategic Planning & Execution Provide on-site support for complex installations and high-profile projects. Define and track annual operational goals aligned with business objectives and customer satisfaction. Manage departmental … in the market. Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting Monitor and report on KPIs, customer satisfaction, and operational performance. Participate in strategic planning with the Global Service Leadership Team to shape future service models. Ensure proactive risk communication and mitigation across all service operations. Uphold the company's core values More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: