3 of 3 Strategic Thinking Jobs in Bolton

and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software … Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and More ❯

Head of People, this role blends behavioural science, organisational development, and learning strategy to build the systems, mindsets, and habits that underpin high performance. You’ll act as a strategic partner and hands-on practitioner, leading work that spans leadership development, culture evolution, inclusion, and AI-enabled learning . This is a rare opportunity to build from within, crafting … and impact. Lead culture and change initiatives that foster psychological safety, belonging, and sustainable high performance. Drive organisational insight through engagement surveys, focus groups, and behavioural data to inform strategic decision-making. Collaborate across People, Product, and Operations to ensure culture, capability, and performance evolve in sync with company growth. About You Extensive experience in Organisational Development, Behavioural Science … design, and learning science , with evidence of applying them to business impact. Comfortable experimenting with AI tools to enhance scale, insight, and personalisation in OD and L&D programmes. Strategic thinker with a hands-on mindset, able to move between design, delivery, and influence at senior levels. Strong facilitation, coaching, and stakeholder management skills, with credibility across diverse teams. More ❯

About Us: Established in 1969, Morson Group has grown from a small start-up to a global leader in technical recruitment, with a £1.3 billion turnover. With over 30 offices in the UK and locations across Canada, the USA, Australia More ❯