the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and More ❯
our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the organisation, with a particular focus on supplier and contract management as we transition toward a more outsourced infrastructure model. The successful candidate will work closely with our Head of ICT to enhance service performance, improve … team of in-house technical support staff together with our appointed technical partners who provide a support service for our IT environment. Your technical expertise, leadership skills, and service management knowledge will be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective … IP. Experience of managing a team including planning, prioritising and managing resources within a collaborative team-based environment. Experience of working client side in an outsourced ICT environment and suppliermanagement against SLAs, monitoring performance against service level agreements, participating in effective working relationships to deliver continuous improvement. Experience managing suppliers and contracts. Proven expertise in Microsoft More ❯
our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the organisation, with a particular focus on supplier and contract management as we transition toward a more outsourced infrastructure model. The successful candidate will work closely with our Head of ICT to enhance service performance, improve … team of in-house technical support staff together with our appointed technical partners who provide a support service for our IT environment. Your technical expertise, leadership skills, and service management knowledge will be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective … IP. Experience of managing a team including planning, prioritising and managing resources within a collaborative team-based environment. Experience of working client side in an outsourced ICT environment and suppliermanagement against SLAs, monitoring performance against service level agreements, participating in effective working relationships to deliver continuous improvement. Experience managing suppliers and contracts. Proven expertise in Microsoft More ❯
