Operations Manager
Wakefield, West Yorkshire, United Kingdom
Perfect Path Recruitment
including: Provisioning: Ensuring a smooth and timely setup of new customer services (VoIP, mobiles, connectivity). Customer Support: Establishing clear protocols for managing support tickets, escalations, and incident resolution. Supplier Management: Optimizing relationships and workflows with key network and platform suppliers. Billing & Finance: Collaborating with the finance team to streamline billing cycles and reporting. Team Leadership: Lead, mentor … and technologies to enhance efficiency and customer satisfaction. Stakeholder Collaboration: Work closely with the sales, technical, and finance teams to ensure a seamless end-to-end customer journey. Project Management: Oversee and manage operational projects, such as the introduction of new software tools or service offerings. Reporting: Provide regular updates and reports to the senior leadership team on operational More ❯
Employment Type: Permanent
Salary: £40000 - £60000/annum
Posted: