2 of 2 Support Analyst Jobs in Bedfordshire

Our client, a global organisation, urgently require an experienced IT Support Engineer to undertake a contract starting immediately. In order to be successful, you will have the following experience: Extensive experience within IT Support, Helpdesk, or Service Desk Excellent communication and interpersonal skills Working knowledge of Windows OS, Microsoft 365, Active Directory, basic networking Ability to follow process … to detail Must be able to obtain SC Clearance (candidates with SC will be prioritised) Within this role, you will be responsible for: Act as the first line of support for all internal IT queries via phone, email, and ticketing system Provide triage, basic diagnostics, and troubleshooting for hardware, software, and connectivity issues Escalate incidents to 2nd/3rd … line teams or external suppliers where appropriate Support the setup and configuration of desktops, laptops, mobile devices, and user accounts Assist with system rollouts, software installations, and routine maintenance tasks Maintain accurate records in the service desk system, ensuring timely updates and resolutions Monitor IT systems and respond to alerts within agreed SLAs Participate in IT documentation and knowledge More ❯

Advance Your IT Career as a 2nd Line Support Engineer! Intercity is growing and so can your career. Were looking for a skilled and motivated 2nd Line Support Engineer to join our high-performing Service Desk team. If youre passionate about solving complex IT issues, supporting a wide range of technologies, and delivering exceptional customer service, this is … your opportunity to thrive. As a 2nd Line Support Engineer, youll be the escalation point for our 1st Line team, tackling more advanced incidents and requests. Youll work across a diverse technical landscape from Microsoft 365 and Azure to EPOS systems and network troubleshooting ensuring issues are resolved efficiently and to the highest standards. Youll also collaborate with third … party suppliers and internal teams to get to the root of multi-faceted IT challenges. Key Responsibilities as a 2nd Line Support Engineer: Provide expert support via phone, email, and remote access. Diagnose and resolve escalated incidents and service requests. Create and maintain knowledge base articles to empower 1st Line teams. Deliver on-site support when required. More ❯