4 of 4 Support Analyst Jobs in Chester

Technical Support Analyst Deeside £26,750 + Pension, Bonus and private healthcare A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing … external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing hardware. * Provide product training to customers. * To provide day to day product support to existing customers * To be competent navigating 3rd party web portals and quick to learn technical processes. * Site visits to resolve issues when required. … Provide out of hours support to customers on a rota basis (optional) Skills & Knowledge * Telecoms background - knowledge of: Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective time More ❯

Tittle: Operations Support Analyst/Messaging Ops Support Engineer Contract Length: 12 Months Location: Chester (3 days onsite per week) Working Pattern: Full Time (need out of hours support) Rate: Highly competitive rate available for suitable candidates Are you ready to make an impact in the … Unified Communications arena? We are seeking a dynamic and skilled Operations Support Analyst/Messaging Ops Support Engineer to join our team! If you thrive in a fast-paced environment and have a passion for technology, this is the perfect opportunity for you! Required Skills & Experience: Experience … Voice Persistent chat - symphony linux based - in the cloud. Familiarity with the Cisco UC Suite, including Teams, Jabber, and WebEx. Experienced in infrastructure to support symphony. Strong experience in Microsoft PowerShell and other scripting technologies. Proficiency with monitoring tools such as Splunk and SCOM. Ability to effectively interface with More ❯

Our client, a forward-thinking financial services organisation, is expanding their internal IT operations team and looking for an experienced Senior IT Support Analyst to take ownership of frontline technical support. You'll be the go-to person for advanced technical issues, working closely with service desk colleagues … ticketing systems Managing user lifecycle operations such as onboarding/offboarding and access provisioning (SharePoint, Exchange, conditional access policies, etc.) Taking full ownership of support requests-seeing issues through to resolution with a proactive and service-focused mindset Monitoring performance against SLAs, aiming to resolve the majority of tickets … to the continuous improvement of processes and the service desk function Suggesting automation opportunities to streamline repetitive tasks The Ideal Fit: A skilled IT support professional with a minimum of 5 years' experience in a multi-platform technical support role Confident working across Windows and macOS environments, mobile More ❯

seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non … about its values Values | PA Consulting You will be working alongside colleagues on L1 and L2 teams, or as part of a dedicated L3 support team in larger multi-supplier settings. You will be working in a team, responsible for ensuring bugs are analysed and fixed within defined time … Grafana & Kibana Experience in working across production and non-production instances of services Experience of transitioning services from Project/Development into Live Operational Support Ability to assess risk appropriately and to work under pressure while ensuring strong communication with the client and the Digital Operations team Additional information More ❯