2 Support Analyst Jobs in Glasgow

We are seeking a motivated Application Support Analyst for our client based in Glasgow City Centre. This role offers a hybrid work model, providing flexibility for the ideal candidate. As an Application Support Analyst, you will be responsible for providing 1st and 2nd line support for enterprise print and document server applications for a varied client base throughout the UK. Application Support Analyst Glasgow/Hybrid £25,000 - £30,000 Day-to-Day: Respond to tickets delivered to the service desk within SLA requirements. Perform initial troubleshooting steps including investigating server, networking … log files and escalate to level 3 where appropriate. Document troubleshooting steps, solutions, and best practices to contribute to the knowledge base and improve support efficiency. Skill Set: SQL Server and SQL Scripting Microsoft Server Networking Print Servers and Printers Experience with Enterprise Print Management products Benefits: 28 days more »

Application Support Analyst, 2nd Tier Desk Analyst, Social Care Customer Service, Idox Software Glasgow, Woking or Home based, UK About the role We are actively seeking to recruit a candidate into our Social Care team to assist in the support of primarily our Directory Platform, with … some cross-skilling on our EHC Hub as we are looking to merge two teams into one larger support team. The ideal candidate should have experience in web application support, troubleshooting and experience working with Developers to ensure a rounded experience for our customer base. Joining Idox as … a 2nd Tier Service Desk Analyst opens up a number of career paths including Web Development, Project Management and Professional Services, consulting and advisory work. As a member of the Service Desk team within the Public Sector Software Division, a 2nd Tier Service Desk Analyst also sets out more »