3 of 3 Support Analyst Jobs in Gloucestershire

Support Analyst Location: Remote (UK-based) Type: Full-time Salary: £33,000 £36,000 per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting … directly to the Head of Customer Operations, this home-based role offers an excellent opportunity to support customers across UK and US time zones as part of a well-established SaaS business. You ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality … support experience to users of the platform. Working Hours This role follows a rotating shift pattern to provide full coverage across UK and US business hours: Shift 1: 08 30 GMT/BST Shift 2: 14 00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer support across both More ❯

Support Analyst Location: Remote (UK-based) Type: Full-time Salary: £33,000 – £36,000 per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 – £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting … directly to the Head of Customer Operations, this home-based role offers an excellent opportunity to support customers across UK and US time zones as part of a well-established SaaS business. You’ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality … support experience to users of the platform. Working Hours This role follows a rotating shift pattern to provide full coverage across UK and US business hours: Shift 1: 08:30 – 16:30 GMT/BST Shift 2: 14:00 – 22:00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer More ❯

We are seeking a proactive IT Support Analyst to support the IT Operations of a well-established, growth-oriented business based in Tewkesbury. This is a hands-on role working closely with the IT Manager, external support providers, and internal teams, offering excellent opportunities for development and progression. The IT Support Analyst will be … responsible for: Provide responsive 1st and 2nd line support across the business Assist in managing IT systems, hardware, mobile devices, and telephony Liaise with third-party IT providers and support company-wide projects Troubleshoot and maintain desktops, laptops, printers, networks, and servers Develop management reports using SQL and Excel For the IT Support Analyst position, experience More ❯