1 of 1 Support Analyst Jobs in Hook

We are seeking a D365 CE Support Analyst to work for a well established Microsoft consultancy who specialise in the Dynamics 365 and Power Platform sector.This is a growing company who have a strong project pipeline and as such they are growing their support function.You will be responsible for the resolution or implementation of any issues and … strong working relationships with customers, clarify their requests and also to troubleshoot their issues effectively. Responsibilities: * Logging and processing customer requests and issues using Dynamics 365* Troubleshooting and diagnosing support issues via the phone, email or onsite visits* Effective ticket management to meet defined service levels* Assist with project related work, such as brand new implementations or improvements to … customisation - fields, forms, business rules, workflows* Knowledge of Dynamics 365 security and settings.* Experience with data handling, exporting, validating and re-importing.* 2 years' experience within a desktop support role.You will based hybrid in the office near to Hook, Hampshire so will need to be within travelling distance to the office.Sponsorship will not be available for this role and More ❯