2 of 2 Support Analyst Jobs in Leicester

Our clients highly prioritise delivering exceptional customer service and are dedicated to ensuring the smooth functioning of their Enterprise System. They are in search of a skilled Customer Support Analyst to help address customer inquiries and issues related to their ERP. The analyst will collaborate with clients both remotely and in-person when necessary, providing assistance in … of a similar nature that align with your skills and capabilities, as directed by management. Serve as the primary point of contact for resolving ERP issues and delivering technical support to end users. Investigate and troubleshoot complex problems to identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents … system. Promote and uphold high levels of customer service and satisfaction. Analyse and assess user requirements, propose system enhancements if necessary, and escalate requests to the development team. Document support activities, incident resolutions, and create knowledge base articles for future reference. Reports expected from you Document all work performed on a timesheet for accurate time tracking. Log all support More ❯

This specialist business management software company are looking for an experienced WMS Functional Analyst, to help customers and employees understand the unique software and take them through the journey. The key responsibilities of this role will be the main point of focus from pre-sale, through implementation and after implementation training and support. You must be able to train … customers with a variety of technical abilities. The role would suit a current warehouse IT functional Support, or someone with 4+ years of working in a warehouse environment and using a WMS in a Super user capacity. The need to have a passion for educating others and have great presentation and communicate skills. The role is a hybrid role … on site. Key responsibilities: Plan and execute the implementation of the WMS across the company and their customers both new and existing. Responsible for every aspect of the WMS support management, offering a high-level support to all. Manage projects for inception to implementation, including all the training documentation. Work with the business to determine the optimal and More ❯