5 of 5 Support Analyst Jobs in Liverpool

Our client, a forward-thinking financial services organisation, is expanding their internal IT operations team and looking for an experienced Senior IT Support Analyst to take ownership of frontline technical support. You'll be the go-to person for advanced technical issues, working closely with service desk colleagues … ticketing systems Managing user lifecycle operations such as onboarding/offboarding and access provisioning (SharePoint, Exchange, conditional access policies, etc.) Taking full ownership of support requests-seeing issues through to resolution with a proactive and service-focused mindset Monitoring performance against SLAs, aiming to resolve the majority of tickets … to the continuous improvement of processes and the service desk function Suggesting automation opportunities to streamline repetitive tasks The Ideal Fit: A skilled IT support professional with a minimum of 5 years' experience in a multi-platform technical support role Confident working across Windows and macOS environments, mobile More ❯

Job Title: Graduate LIMS Application Support Analyst Inviting recent science graduates or candidates with 1-2 years experience in supporting scientific software (Ideally LIMS). Ideally with a Chemistry degree and a real interest in IT/Software as well as science. Department: IT (Business Applications Division - Application … Support Team) Company: Global Scientific Company JOB PURPOSE To work as part of a small 3rd line support team, providing support for business applications and scientific software systems to hundreds of people across the globe. JOB RESPONSIBILITIES Working with tools provided, deliver 3rd line user support … bespoke Business Applications working to agreed SLA's. Create and maintain Knowledge base articles in the Helpdesk tool, to aid swift resolution of future support requests. Keep aligned with the IT Service Model, ensuring delivery against any agreed SLA's. Investigate, analyse and document reported defects, this might include More ❯

Job Description Job Title: Graduate LIMS Application Support Analyst Inviting recent science graduates or candidates with 1-2 years experience in supporting scientific software (Ideally LIMS). Ideally with a Chemistry degree and a real interest in IT/Software as well as science. Department: IT (Business Applications … Division - Application Support Team) Company: Global Scientific Company JOB PURPOSE To work as part of a small 3rd line support team, providing support for business applications and scientific software systems to hundreds of people across the globe. JOB RESPONSIBILITIES Working with tools provided, deliver 3rd line user … support for bespoke Business Applications working to agreed SLA's. Create and maintain Knowledge base articles in the Helpdesk tool, to aid swift resolution of future support requests. Keep aligned with the IT Service Model, ensuring delivery against any agreed SLA's. Investigate, analyse and document reported defects More ❯

URGENT PERMANENT ROLE TO FILL Application Support Analyst - Liverpool - Investment, Financial & Banking Systems £30,000pa + Excellent Benefits - Hybrid Working - Pension, Private Health Care, Holiday & Sick Pay CompTIA A+; ITIL Foundation; Microsoft Office Specialist, Associate (Office 365), ITSM tool - Service Now experience as well as MS Teams, O365 … and IT Support Experience in the Financial Arena. Professional and Eloquent Communication Skills are Pre-requisite DBS and Financial Vetting will be required prior to offer of employement being sanctioned! Key Skills necessary: Previous experience in an Application Support, Service Desk or IT Support Team in the … priority and impact where necessary in consultation with the relevant Service to ensure effective management of incidents & incident management, and provision of service requests. Support the incident management framework for the firm and utilise problem management processes to reduce overall issues within IT. Adjust incident management process as required More ❯

seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non … about its values Values | PA Consulting You will be working alongside colleagues on L1 and L2 teams, or as part of a dedicated L3 support team in larger multi-supplier settings. You will be working in a team, responsible for ensuring bugs are analysed and fixed within defined time … Grafana & Kibana Experience in working across production and non-production instances of services Experience of transitioning services from Project/Development into Live Operational Support Ability to assess risk appropriately and to work under pressure while ensuring strong communication with the client and the Digital Operations team Additional information More ❯