2 of 2 Support Analyst Jobs in Merseyside

Job Title: Graduate LIMS Application Support Analyst Inviting recent science graduates or candidates with 1-2 years experience in supporting scientific software (Ideally LIMS). Ideally with a Chemistry degree and a real interest in IT/Software as well as science. Department: IT (Business Applications Division - Application … Support Team) Company: Global Scientific Company JOB PURPOSE To work as part of a small 3rd line support team, providing support for business applications and scientific software systems to hundreds of people across the globe. JOB RESPONSIBILITIES Working with tools provided, deliver 3rd line user support … bespoke Business Applications working to agreed SLA's. Create and maintain Knowledge base articles in the Helpdesk tool, to aid swift resolution of future support requests. Keep aligned with the IT Service Model, ensuring delivery against any agreed SLA's. Investigate, analyse and document reported defects, this might include More ❯

URGENT PERMANENT ROLE TO FILL Application Support Analyst - Liverpool - Investment, Financial & Banking Systems £30,000pa + Excellent Benefits - Hybrid Working - Pension, Private Health Care, Holiday & Sick Pay CompTIA A+; ITIL Foundation; Microsoft Office Specialist, Associate (Office 365), ITSM tool - Service Now experience as well as MS Teams, O365 … and IT Support Experience in the Financial Arena. Professional and Eloquent Communication Skills are Pre-requisite DBS and Financial Vetting will be required prior to offer of employement being sanctioned! Key Skills necessary: Previous experience in an Application Support, Service Desk or IT Support Team in the … priority and impact where necessary in consultation with the relevant Service to ensure effective management of incidents & incident management, and provision of service requests. Support the incident management framework for the firm and utilise problem management processes to reduce overall issues within IT. Adjust incident management process as required More ❯