1 of 1 Support Analyst Jobs in Mansfield

As a Software Support Analyst, you will deal with incoming issues through email, live chat and phone channels. Escalate issues to colleagues/departments when appropriate. Working as part of a small team that liaises with customers to gather information on issues to be passed onto the development … team in order for fixes to be implemented. Role Help-desk duties Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues. Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system. Ensure … standard of satisfaction. Provide virtual training on software and software modules to a number of high-level customers using Microsoft Teams. Create training/support materials for use by customers from a virtual help-desk platform. Training duties Design live training sessions for custom software, updating these when required. More ❯