IT Support Analyst
- Hiring Organisation
- Reed Technology
- Location
- Norwich, Norfolk, East Anglia, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £12.21 - £15.83 per hour
Service Desk Analyst Norfolk (on-site/hybrid, subject to service requirements) £12.21-15.83 Initial 2 months REED Technology are recruiting an IT Service Desk Analyst on behalf of a large, public-sector healthcare organisation that provides essential community health services. This is a customer-facing role … service requests and queries via phone and digital channels Log, classify and prioritise incidents in line with Service Level Agreements (SLAs) Provide first-line support for hardware, software, application and network issues Aim for first-time fix where possible, escalating to specialist teams when required Monitor and track incidents ...