2 of 2 Support Assistant Jobs in the Midlands

Client Support Assistant Birmingham City Centre, Full time, Permanent, Hybrid (2days in office), Salary between 26-30k a year We’re looking for an enthusiastic and proactive Client Support Assistant to join a tech business based in Birmingham City Centre. You will be acting … first point of contact for clients and delivering high-quality second-line support for compliance. Responsibilities: Manage and respond to client queries from multiple channels. Investigate issues and work quickly to find effective solutions. Build strong product knowledge across our suite of services. Keep stakeholders informed on issue resolution ...

Technical Support Assistant Telford, (on site) 08:00 to 17:00 Circa £28,000 plus benefits Objective To provide comprehensive technical support to customers network across all stages of the sales cycle, from pre-sales engagement to post sales technical support. Duties Collaborate closely with the Sales … colleagues to proactively support products and projects, anticipating potential issues and escalating them to management Take full ownership of technical issues, including their management, resolution and escalation. Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking. Maintain ...