Job Title: 3rd Line SupportEngineer Salary: £43,000 - £45,000 per annum Location: Caerphilly, South Wales (Hybrid working arrangement Mon & Fri optional WFH days) Role Information Our client offers IT Managed Services and Solution Design to complement several other products. As the 3rd Line SupportEngineer, you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions. Normal hours cover 08:00 - 18:00pm Shifts are either (09.00 - 17:30pm) (08:00 - 16:30pm) (09:30 - 18:00pm) As part of the support delivery team, occasional weekends or … bank holidays may work, but the requirement would be communicated in advance, and pay would be adjusted accordingly. Responsibilities Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Working as a technical lead on major incidents More ❯
Caerphilly, Wales, United Kingdom Hybrid / WFH Options
Sadler Recruitment
Job Title: 3rd Line SupportEngineer Salary: £43,000 - £45,000 per annum Location: Caerphilly, South Wales (Hybrid working arrangement Mon & Fri optional WFH days) Role Information Our client offers IT Managed Services and Solution Design to complement several other products. As the 3rd Line SupportEngineer, you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions. Normal hours cover 08:00 - 18:00pm Shifts are either (09.00 - 17:30pm) (08:00 - 16:30pm) (09:30 - 18:00pm) As part of the support delivery team, occasional weekends or … bank holidays may work, but the requirement would be communicated in advance, and pay would be adjusted accordingly. Responsibilities Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Working as a technical lead on major incidents More ❯
Senior IT Support Technician Caerphilly Salary: £30,000 - £33,000 + Benefits (Pension, Healthcare & training) Are you an experienced IT professional with a passion for delivering excellent technical support and maintaining robust IT systems? We're looking for a Senior IT Support Technician to join our client … hardware, desktops, servers, and network systems both on-premise and in the cloud. This is an all-encompassing IT role, providing hands-on technical support, managing the IT service desk, and ensuring secure and efficient IT services across the business. Key Responsibilities Install, configure, and troubleshoot IT hardware and … software. Manage and monitor servers, networks, and cloud solutions for performance and security. Resolve support tickets and provide advanced troubleshooting for IT service desk queries. Oversee user accounts, permissions, and on-site security systems. Assist with penetration testing and resolve security vulnerabilities. Document processes in Confluence and deliver IT More ❯
