2 of 2 Support Engineer Jobs in Cambridge

What Were Looking For We are looking for a Senior IT Support Engineer (2nd/3rd Line) that has 3-5 years experience in any of these capacities: Senior ICT Support Technician; MSP Level 2/3 engineer, System Administrator or as an Infrastructure Support Engineer to join our Cambridge based Support Team. … to above, we require the following: You must be a UK resident and reside within a 1 hour commute from the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification we will pay for the certification Strong knowledge … and then every second year) Private Medical plan Company pension scheme Birthday treats and recognition Personal Development Plan (Technical Mastery Programme) - We invest in training, certifications and mentorship to support your career growth Supportive Team Work with experienced engineers who want to see you succeed Work-Life Balance We value flexibility and wellbeing Tech-Forward Environment Use the latest More ❯

Overview We are seeking an experienced Senior Software Development Engineer to serve as a technical leader in our new Bangalore organization, architecting the next generation of AI-powered seller support systems. As a founding senior engineer, you will shape the technical direction of our platform while mentoring teams and establishing engineering excellence. You will drive the technical … architecture of our intelligent support platform, designing and implementing scalable solutions to enhance our customer experience. Your work will directly impact Amazon's ability to transform its seller support experience, consolidating various tools into a unified, AI-powered platform serving large seller base globally. This role presents a unique opportunity to shape the technical foundation of a new … major components of our AI platform, including LLM integration, intelligent routing systems, and automated response generation Design scalable and resilient distributed systems that can handle Amazon's global seller support volume Drive technical decisions across multiple teams, ensuring system cohesion and engineering excellence Establish architectural patterns and best practices for AI/ML system implementation Create technical roadmaps for More ❯