2 of 2 Support Engineer Jobs in Chertsey

About > Careers > Second Line Technical Support Engineer (Shift Patterns) Second Line Technical Support Engineer (Shift Patterns) Contract: Permanent Location: Chertsey, Surrey Are you an experienced Second Line Support Engineer looking to boost your career by working for a people-centric, dynamic and successful MSP … we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role An excellent opportunity has emerged for a Second Line IT Support Engineer to join the technical team. The successful candidate will have an existing track record working within a similar role and knowledge of … V, SAN, Zerto, Citrix, SQL Server, Aruba/Airohive Wireless, PRTG network monitoring Virtualisation practices from a build, install, configure level through to standard support A good grasp of TCP/IP networking The ability to install and decommission a range of hardware including laptops, printers, PCs, monitors, servers More ❯

Job Purpose: To provide Technical Support to customers and distributors, delivering the highest of quality responses within agreed time frames. To create test schedules, plans and reports for new and existing security products manufactured by Hanwha Vision. Job Context: Reporting to Head of Technical Direct Reports: None Key Responsibilities … Provide timely and accurate advice and support via phone, email, remote connection and face to face to all customers/distributors/users Effectiveness in understanding problems and making timely, practical decision. Follow up on open tickets and ensure customers are kept up to date at all times with … the progress Maintain and develop the companies adopted CRM system ensuring all data relating to customers and support tickets is accurate and always up to date To provide a high level of technical support to customers and associated service facilities. To accurately log all customer issues reported or More ❯