Technical Support Engineer - Heat Pumps
Chesterfield, Derbyshire, East Midlands, United Kingdom
Birchwell Associates Ltd
actively contributes to a more sustainable future. Career development, training, and collaboration are at the heart of their culture. Your Role As a Technical Support Specialist, youll play a key part in building and maintaining trust in the companys range of sustainable heating systems and services. You will: Respond … to technical enquiries before and after sales, including troubleshooting, spare parts support, and general product information. Provide expert assistance to professional installers and field engineers, taking ownership of queries through to resolution. Collaborate with the wider technical support, service, warranty, customer service, and sales teams. Identify and report … and documentation. Prepare accurate project documentation, quotations, and system calculations in line with industry requirements. Utilise internal systems to manage tasks, maintain records, and support reporting. Contribute to ad-hoc projects and initiatives within the technical department as needed. What Were Looking For Strong IT, communication, and organisational skills More ❯
Employment Type: Permanent
Salary: £40,000
Posted: