2 of 2 Support Engineer Jobs in Lancaster

Support Engineer Lancaster - 5 days on-site £32,940 Our client in Lancaster is looking for an IT Support Engineer to join the technical support team. You will handle more complex support cases, help colleagues with technical questions and contribute to improving our tools … processes. You will have time to think, space to ask questions, and support when you need it. Main duties and responsibilities: Provide clear and calm communication by email, phone and ticketing systems Explain technical issues in a straightforward way. Use active listening and de-escalation techniques when needed. Investigate ...

Technical Support Engineer Lancaster - 5 days a week on-site £37,000 Our client based in Lancaster is on the lookout for a technical support engineer who will lead investigations, document, and deliver technical support. Main duties and responsibilities: Provide technical support and expert communication … document findings clearly Contribute to improving diagnostic processes and future troubleshooting approaches Lead projects or workstreams that improve tools, processes, or customer experience Support incident response by coordinating information and reviewing outcomes Suggest and test improvements to workflows, communication, and support processes Contribute to cross-departmental initiatives ...