Fire & Security Technical Support Engineer
Merton, London, United Kingdom
Concept Resourcing
provider of cutting-edge security solutions, specialising in alarm and CCTV systems. We are currently seeking a skilled and dedicated Alarm and CCTV Technical Support Specialist and Continuous Improvement Lead to join our team and provide exceptional technical support to our customers. Key Responsibilities: Technical Support: Liaise … and guidance on burglar alarms, fire alarms, CCTV, access control, and door entry systems. Coordination: Work with Service, Maintenance, and Installations departments to organise engineer visits when required. Product Validation: Collaborate with the Product Validation Manager on new and upgraded products/services implementation, providing testing resources as needed. … Engineer Support: Offer technical support and guidance to all company engineers. Continuous Improvement: Work with the Technology team to implement innovative technologies and processes to reduce call volume and time on calls. Customer Service Collaboration: Produce self-serve content for the website to assist customers. Reporting: Report More ❯
Employment Type: Permanent
Salary: GBP 45,000 - 55,000 Annual
Posted: