Barnsley, South Yorkshire, England, United Kingdom
Red Rhino Solutions
We are looking for an experienced 3rd line IT SupportEngineer who is looking to join a well-established and growing IT provider. Role 3rd Line IT SupportEngineer Location Remote with travel to Barnsley office and customer related travel Salary Up to £42k with full expenses - overtime & out of hours pay and bonus General Career … progression, great benefits and a supportive experienced team. The Role This is a key role for the 3rd Line IT SupportEngineer within the UK Technical function covering Cloud & Server infrastructure and systems. Project Delivery Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will anything from a 50 users More ❯
Role: 2nd Line SupportEngineer Location: Doncaster 3 days p/week onsite - you should be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line SupportEngineer for a busy environment. You'll be the escalation point for 1st Line Engineers … handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution … Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service Desk or Helpdesk More ❯
A nationwide IT provider are seeking talented individuals to join one of their dynamic team. As a Desk Side SupportEngineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles. KEY DUTIES Provide a single point of contact … internal colleagues reporting IT-related incidents. Diagnose and resolve technical issues at the first level to minimise downtime for colleagues Obtain both technical information and business impact to enable support teams to resolve incidents effectively. Excellent ability to troubleshoot and problem solve ELIGIBILITY Be employed, self-employed, career changers, returners to work or unemployed within the last 12 months. More ❯
