1 of 1 Support Engineer Jobs in Trowbridge

Or maybe you have some experience of first-line IT supportand are looking for a new opportunity with a great employer? We are looking for a first line IT Support Engineer to be part of our team as we undertake a significant transformation to modernize our IT services across the apetito group. Our team is committed to delivering … the UK's largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK. Responsibilities Receive, log and provide triage for incoming IT support requests through various methods including, telephone, tickets, email and in person. Provide excellent communication and customer service to end users, includingproactively updating customers on progress of their IT tickets. … and operational technology (OT) issues, including hardware, software and network problems in our manufacturing and office environments. Resolve incidents promptly and accurately, identifying when to escalate to higher-tier support as required. Process and fulfil IT service requests such as account provisioning, password resets, software installs and hardware setup. Ensure timely delivery of incidents and requests, in accordance with More ❯