2 of 2 Support Manager Jobs in Berkshire

Overview Systems Support Manager Location: Newbury Competitive salary Churches Fire isa highly recognised, industry leading Fire and Security business and is growing rapidly. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking a Systems Support Manager. Responsibilities Manage and … solely responsible for specialist software support (client facing portal, assessor application to conduct risk assessments), queries and issues for all internal staff and entire client base (existing and new business). Main contact for staff and clients for existing and new software packages. Manage and conduct existing/new client training sessions for the entire software package (client facing … database where required. Primary IT contact (hardware and software) for office-based staff, employed and associate assessors and clients. Manage escalated IT issues (infrastructure, hardware and software) with IT support company. Manage company software services out of hours as/when required - server reboot/maintenance. Manage IT equipment ordering process for all new starters (office and field based More ❯

expectations and service performance to minimize escalations. Lead customer demonstrations and extended service field trials to validate customer success factors. Deliver customer training modules covering installation, operation, and maintenance. Support technical integration and ensure alignment with customer success criteria. Manage the customer satisfaction program, gathering insights and driving service improvements. Lead continual service improvement (CSI) initiatives based on customer … lead customer facing initiatives across multiple geographies. Experience in delivery technical training and managing customer experience. Additional Notes Eligibility for UK or US security vetting Flexibility to travel and support customer requirements Stock Options Contributory Pension Scheme3% standard 25 days Annual Leave + Public Holidays Cycle-to-Work Scheme Car Scheme (Salary Sacrifice) Free On-Site Gym Employee Assistance More ❯