1 of 1 Support Manager Jobs in Wantage

people we hire: Commitment, positive realism, ethics, accountability, humanity, quality, and delight. Sound like you? Read on! Job Description: We’re seeking an experienced Support Team Manager to lead and develop our customer support department. This role offers the opportunity to make a significant impact by implementing … your vision and strategies in a growing, dynamic environment. Key Responsibilities: Lead, coach and develop a team of support specialists, establishing clear performance metrics and career paths Design and implement support processes, tools and workflows to improve efficiency and customer satisfaction Analyse support data to identify trends … Product, Tech, Customer Solutions, Sales and other departments to advocate for customer needs and drive solutions Establish and monitor key performance indicators for the Support team Develop comprehensive training programs for new and existing team members Manage resource planning to ensure appropriate coverage across different channels (and time zones More ❯