2 of 2 Support Manager Jobs in the City of London

Synapri collaborates with an established insurance business, to identify a capable Application Support Manager to join them on a permanent basis. You will have the amazing opportunity to build and lead a team from scratch, ensuring stable and high performing application operations across the business. You will have responsibility for refining support processes and tools, modernising the … stack, as well as driving service excellence by engaging with all stakeholders and staff across TechOps, IT Service Desk, Engineering and Business teams. This role requires a hands-on manager with technical application support background. A large part of this role will be speaking and presenting to non-technical stakeholders to translate issues, therefore the successful candidate will … This is on a hybrid work model – split 50/50 between on-site attendance (in Central London) and home. Skills and experience needed: -Demonstrable experience in an Application Support Manager/Lead role, ideally in the financial services, insurance or similar regulated industries. -Minimum 5 years of experience in managing Application Support supports teams in regulated More ❯

A leading financial services organisation is on a mission to modernise its technology stack - and we're looking for an experienced Application Support Manager to lead this critical function. Based in London, this is a key leadership role within the Engineering and Technology team. You'll take ownership of core business applications - from SaaS to in-house systems … and ensure their performance, stability, and continuous improvement. What you'll be doing: Lead and develop a growing Application Support team Own the support lifecycle of critical business applications Manage major incidents (P1/P2) and drive root cause analysis Improve monitoring, observability, and performance metrics Collaborate with Dev, Infra, and IT Ops teams for seamless service Oversee … vendor relationships and third-party support Contribute to the transition to modern technologies (Azure, Docker, AKS) What we're looking for: Proven experience in Application Support leadership (preferably in regulated environments) Strong technical background with Microsoft stack (.NET Core, C#, SQL, etc.) Familiarity with modern cloud platforms and observability tools (e.g. Dynatrace, Azure App Insights) Confident in incident More ❯