3 of 3 Support Officer Jobs in Ellesmere Port

Overview JOB TITLE: Governance & Support Officer EVALUATION REFERENCE: TBC GRADE: Grade 7 RESPONSIBLE TO: Governance & Support Lead This role is designated as: Fully Agile: Workers work from a home base with occasional visits to a Council office. In practice, work may be carried out from almost anywhere. Many services and customers span across the Borough and therefore … you may be required to work at any location in Cheshire West and Chester. JOB PURPOSE: Reporting to the Governance and Support Lead Business Support and Hierarchy the post holder will be part of the Governance & Support team responsible for ensuring the effective operational delivery of the Unit4 system on behalf of Cheshire East and Cheshire West … and Chester councils. The post holder will support all users providing training and technical advice across all Unit4 and FP&A processes ensuring the delivery of a customer focussed service working effectively with the Council's Shared Service arrangements delivering excellent outcomes for users and achieving excellence in service provision. Principal responsibilities Under the guidance of the Governance & Support More ❯

Governance Support Officer Location: Ellesmere Port, CH65 0BE Start Date: ASAP Contract Duration: 2+ months Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 16.35 per hour Job Ref: (phone number removed) Job Responsibilities Support the effective use of the Unit4 system for Cheshire East and Cheshire West and Chester councils. Maintain … user queries and escalate complex issues when needed. Act as a contact for system users to ensure efficient service delivery. Assist in managing workload peaks and prioritizing key projects. Support service transformation and improvement initiatives. Provide information and support for user groups and forums. Use data to inform on demand and propose innovative solutions. Person Specifications Must Have More ❯

Positive Employment is currently recruiting for a Application Support Officer for our client a local government organisation in Chester. The successful candidate will support an essential team responsible for ensuring the effective operational delivery of the organisation's ERP system as part of a Transactional Shared Service. The role has a focus on system administration, monitoring performance … maintaining system stability and working through support calls and service requests. This role is a 2 month initial contract with the possibility to extend. DutiesandResponsibilitiesbutnotlimitedto: Responsible for ensuring the effective operational support and development of the Unit4 ERP system on behalf of the organisations. Manage service requests, escalating system defects and service requests with the 3rd party support contract. Provide frontline support of the Unit4 and linked systems including troubleshooting system problems, providing resolution. Processing service requests, access/security administration, UAT, and supporting system upgrades. Day to day responsibility for monitoring the system performance, support/defect calls and service requests. Undertake system administration duties for the Unit4 application. PersonalRequirements: Must also have a More ❯