1 of 1 Support Specialist Jobs in Leatherhead

We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales team with reporting and data entry. Essential Job Functions Customer Support: Respond … promptly to customer inquiries via the helpdesk system. Provide information and support to customers regarding Taster Validation Schemes. Ensure excellent customer satisfaction through effective communication and issue resolution. Systems Support: Handle systems-related requests and issues related to our browser-based system. Troubleshoot and resolve technical problems efficiently. Collaborate with the IT team to escalate and resolve complex … with internal teams to ensure seamless customer experience. Assist the sales team with reporting requirements. Help customers with entering data into the system. Address login issues and provide technical support related to the sales process. Education, Experience & Personal Characteristics Bachelor's degree in a relevant field or equivalent work experience. Previous experience in customer support. Strong organizational skills with More ❯