1 of 1 Support Specialist Jobs in Runcorn

our operations in Europe. Collaborating closely with the Pre Sales, Sales, and Operations teams, this role will play a key part in the installation, support, and configuration of ZOLL Code Data products. Providing support to the Sales Engineering team facilitating troubleshooting technical queries, offering product expertise, ultimately ensuring … customer satisfaction. Tasks Act as primary Code Data customer support point of contact for existing customers, setting realistic and achievable deadlines to issue resolution Assuring any technical issues customers encounter are timely manner resolved, improving their overall experience with the product Guiding users through troubleshooting steps File detailed documentation … support on ticket resolution and updating knowledge bases Installation, training and configuration of ZOLL Software and Hardware Solutions including but not limited to ZOLL Code Data software products Responsible for resolution of customer complaints and qualified and documented escalation to Tier 2 Support Collaborate with cross-functional teams More ❯