1 of 1 Support Specialist Jobs in Tavistock

resolve critical product problems by assisting in diagnosis and repair, along with sharing of best practices. Assists with CCMS cases between Technicians, Technical Communicators and John Deere CCMS factory support as needed. Ensures all necessary information is documented within the CCMS case prior to submission to John Deere. Works with John Deere as a partner in quality to help … identify emerging product quality concerns and support problem resolution. Identifies, communicates, and executes continuous process improvements in Service department to ensure internal and external customer satisfaction. Opens work orders and provides estimated labor and parts requirements, when possible, for technicians to resolve issues. Maintains up-to-date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics. … Assists in identifying technical training needs or gaps by communicating with location Service Managers/Service Coordinators. Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Ensures that the company’s reputation and image in the community is consistent with company core values. Follows all More ❯