Seeking a proactive and empathetic Customer SupportSupervisor to lead a small team in delivering exceptional customer service. This role is ideal for someone who thrives in a people-first environment, balancing operational efficiency with a compassionate approach to customer engagement. Client Details This opportunity is with a fast-growing medium-sized company in the Technology sector based … near Banbury, known for its innovative solutions and customer-focused approach. The organisation values precision and efficiency in its operations. Description Key responsibilities of the Customer SupportSupervisor include: Lead and support a small team of advisors, fostering a positive and collaborative working environment. Oversee day-to-day operations of the customer support function, ensuring customer … interactions are handled professionally. Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels. Monitor team performance, provide coaching and feedback, and support professional development. Handle escalated customer cases with sensitivity and problem-solving expertise. Collaborate with other departments to streamline processes and improve service delivery. Use data and reporting tools to track performance metrics More ❯
Paignton, Devon, United Kingdom Hybrid / WFH Options
Curo Services
Subject: Technical SupportSupervisor Location: On-Site or Hybrid - Paignton Salary: Negotiable DOE (up to £47,500 for the right candidate, relocation allowance considered) Benefits: Annual Bonus, 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan … failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate: You will be a motivated leader with a background in technical support or engineering, ideally with exposure to GNSS systems (GPS, Galileo, Glonass, etc.). You'll have experience managing or supervising multi-national teams, excellent communication skills, and a flexible … further, rather than a long-established senior manager. The Role: This is a supervisory position with a mix of management and hands-on responsibilities, focused on the EMEA Technical Support team. You will oversee daily operations, resource allocation, and customer satisfaction, while also ensuring smooth coordination with other global regions. The role provides a chance to combine people leadership More ❯
sector based near Banbury, known for its innovative solutions and customer-focused approach. The organisation values precision and efficiency in its operations. Job Description Key responsibilities of the Customer SupportSupervisor include: Lead and support a small team of advisors, fostering a positive and collaborative working environment. Oversee day-to-day operations of the customer support … function, ensuring customer interactions are handled professionally. Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels. Monitor team performance, provide coaching and feedback, and support professional development. Handle escalated customer cases with sensitivity and problem-solving expertise. Collaborate with other departments to streamline processes and improve service delivery. Use data and reporting tools to … track performance metrics and identify areas for improvement. Ensure compliance with relevant regulations and internal policies. The Successful Applicant The successful Customer SupportSupervisor will have: Proven experience in a customer service or collections environment, ideally with team leadership responsibilities. Strong interpersonal and communication skills, with a focus on empathy and conflict resolution. Ability to lead and motivate More ❯
meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a CAD & Technical SupportSupervisor in Bristol! This is role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings. What youll … do: Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service. Manage the process of handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements. Oversee project pack reviews and ensure accurate CAD production to support customer specifications. Utilise CRM systems effectively, track team … What youll bring: A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same. Experience in managing remote customer service or technical support across multiple channels. Working knowledge of CAD and the ability to interpret 2D construction drawings. Awareness of general construction practices and familiarity with construction products. Excellent communication and organisational More ❯
Just Recruitment is working with a growing organisation based in Sudbury, they are looking to add a Technical SupportSupervisor to their long-standing team. Due to business growth, this newly created position is responsible for supporting technical operations to ensure the smooth functioning of the technical systems, processes and projects under the guidance of the division business … to show knowledge of compliance with relevant laws, regulations and industry standards. Key candidate requirements: Have troubleshooting skills to investigate and resolve technical issues relating to products Provide technical support and training to other team members including sales Support the development and implementation of new products Ability to produce accurate bills of materials (BOMS) and standard operating procedures More ❯
Just Recruitment is working with a growing organisation based in Sudbury, they are looking to add a Technical SupportSupervisor to their long-standing team. Due to business growth, this newly created position is responsible for supporting technical operations to ensure the smooth functioning of the technical systems, processes and projects under the guidance of the division business … to show knowledge of compliance with relevant laws, regulations and industry standards. Key candidate requirements: Have troubleshooting skills to investigate and resolve technical issues relating to products Provide technical support and training to other team members including sales Support the development and implementation of new products Ability to produce accurate bills of materials (BOMS) and standard operating procedures More ❯
Just Recruitment is working with a growing organisation based in Sudbury, they are looking to add a Technical SupportSupervisor to their long-standing team. Due to business growth, this newly created position is responsible for supporting technical operations to ensure the smooth functioning of the technical systems, processes and projects under the guidance of the division business … to show knowledge of compliance with relevant laws, regulations and industry standards. Key candidate requirements: Have troubleshooting skills to investigate and resolve technical issues relating to products Provide technical support and training to other team members including sales Support the development and implementation of new products Ability to produce accurate bills of materials (BOMS) and standard operating procedures More ❯
Just Recruitment is working with a growing organisation based in Sudbury, they are looking to add a Technical SupportSupervisor to their long-standing team. Due to business growth, this newly created position is responsible for supporting technical operations to ensure the smooth functioning of the technical systems, processes and projects under the guidance of the division business … to show knowledge of compliance with relevant laws, regulations and industry standards. Key candidate requirements: Have troubleshooting skills to investigate and resolve technical issues relating to products Provide technical support and training to other team members including sales Support the development and implementation of new products Ability to produce accurate bills of materials (BOMS) and standard operating procedures More ❯
Just Recruitment is working with a growing organisation based in Sudbury, they are looking to add a Technical SupportSupervisor to their long-standing team. Due to business growth, this newly created position is responsible for supporting technical operations to ensure the smooth functioning of the technical systems, processes and projects under the guidance of the division business More ❯
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion More ❯
stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing … the option to buy or sell days annually Overtime options available Access to the Flexible Benefits portal Company matched pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Us Telent is a leading technology company and specialist in the design, build, supportMore ❯
stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing … the option to buy or sell days annually Overtime options available Access to the Flexible Benefits portal Company matched pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Us Telent is a leading technology company and specialist in the design, build, supportMore ❯
