SupportTeamLead Customer Support, Client Relationships, Support Resolution Fareham, Hampshire. This role is to work in the office full time. Salary circa £40,000 plus benefits In 2023, cybercrime cost UK businesses an estimated £21 billion. But don't think it's the just the big corporates at risk, the average … over £10,000 demonstrating that personal finance and small business cybercrime is rife. Would you like to be part of the solution? We are working with an award-winning leader in the field of cyber security. They are on a mission to build a safer digital world for you and your future self! They have built a suite of … innovative products designed to offer superior protection against a broad spectrum of online threats. Role Overview The role of SupportTeamLead ensures every customer receives timely, effective and high quality assistance. Whether resolving technical issues, addressing service queries, or managing escalations, my clients support teams work collaboratively to deliver outcomes that build confidence More ❯
Trafalgar Talent is proud to be partnering with an award-winning technology business to recruit a SupportTeamLead . This is a fantastic opportunity to join a highly respected organisation recognised as Tech Employer of the Year 2024 at the South Coast Tech & Innovation Awards. From their UK headquarters, the Support Department plays … a crucial role in delivering trusted, innovative security solutions and exceptional customer experiences. As the SupportTeamLead , youll support the Head of Support in overseeing the day-to-day operations of three sub-teams, ensuring service excellence, smooth communication, and consistent delivery against KPIs and SLAs. Key Responsibilities Team Oversight & Daily Operations Manage and support the Customer Insights , Customer Resolution , and BPO/QA teams (8 team members). Act as the primary point of contact for escalations and complex issues. Ensure alignment across teams and maintain high standards of communication. Identify opportunities for process improvements and implement solutions that enhance quality, efficiency More ❯
SupportTeamLead Customer Support, Client Relationships, Support Resolution Fareham, Hampshire. This role is to work in the office full time. Salary circa £40,000 plus benefits In 2023, cybercrime cost UK businesses an estimated £21 billion. But don't think it's the just the big corporates at risk, the average More ❯
Trafalgar Talent is proud to be partnering with an award-winning technology business to recruit a SupportTeamLead . This is a fantastic opportunity to join a highly respected organisation recognised as Tech Employer of the Year 2024 at the South Coast Tech & Innovation Awards. From their UK headquarters, the Support Department plays More ❯
