2 of 2 Support Team Leader Jobs in Newcastle upon Tyne

Delivery Manager oversees a number of key functions within the Client location that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a Client facing role, and requires that you establish and manage expectations within the business … and drive the IT Onsite Site Services team to achieve those expectations to a high standard. Principle Responsibilities Service Management Maintain high performing service support team of 100+ team members including and Onsite Desktop Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring … process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is More ❯

Delivery Manager oversees a number of key functions within the Client location that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a Client facing role, and requires that you establish and manage expectations within the business … and drive the IT Onsite Site Services team to achieve those expectations to a high standard. Principle Responsibilities Service Management Maintain high performing service support team of 100+ team members including and Onsite Desktop Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring … process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is More ❯