1 of 1 Support Team Leader Jobs in Somerset

Social network you want to login/join with: We are looking for someone to lead our IT support team as a senior member of the IT Service Desk Team at Yeo Valley. You will support the IT Service Team Support Analysts, focusing on service level achievement, continuous … improvement, and best practices across IT services. Your responsibilities: Lead the team as the first point of contact for IT and Business Systems, receiving, logging, and triaging calls. Manage the prioritization, analysis, and resolution of Incident and Request tickets within SLA/KPI. Source new IT equipment, obtain quotes, negotiate prices, secure budgets, and work with the IT … requirements, reviewing solutions, and delivering recommendations. Provide on-site solutions at Yeo Valley sites, fixing issues, delivering projects, and installing audio-visual equipment. Manage, develop, mentor, and coach Support Analysts, conducting 1:1s and development conversations. Identify and implement service improvement opportunities across Yeo Valley's IT Systems and processes. Proactively develop solutions for the business, moving from More ❯