1 of 1 Support Team Leader Jobs in Tunbridge Wells

Service Support Team Lead Overview We are seeking a highly skilled and motivated Service Support Team Lead to join our dynamic Service Support Teams. This is an exciting opportunity for an accountable, commercially astute self-starter with a passion for customer service, field service reporting, and a talent for problem … solving. Key Responsibilities Lead, motivate, and support the Service Support Teams to achieve KPIs and meet SLAs. Coordinate field service appointments and manage scheduling efficiently. Liaise with 3rd party suppliers to ensure seamless service delivery. Oversee warranty management processes, ensuring compliance with company standards; manage and report on service costs, providing accurate reporting. Continuously monitor incoming … and implement best practices. Implement and maintain robust processes to ensure data integrity: develop, document, and enforce procedures that guarantee the accuracy, consistency, and reliability of all service support data. Manage team absences and always ensure adequate coverage. Skills & Experience Proven experience in a field service or installation environment. Strong understanding of warranty management and service More ❯